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Our shop guarantees



Guarantees


  • Privacy Guarantee
  • Satisfaction Guarantee
  • Feedback rating
  • Secure order processing guarantee
  • Privacy guarantee
  • Shipping safety guarantee
  • Personal services guarantee

    Privacy guarantee.

    Rus-Sell is committed to providing the highest level of security and privacy regarding the collection and use of our customers
    personal information, as well as that of all visitors to our web site.
    Personal information may be collected through the submission of account applications and online transactions.
    A detailed description of Rus-Sell Online Privacy is provided below.
    If you have additional questions regarding the privacy of your personal information, contact us.

    Respect of Right to Privacy

    Rus-Sell respects your right to privacy and takes every precaution to provide you with the highest level of privacy within our online store.

    Collection and Use of Personal Information

    The collection of personal information online is designed to protect access to your personal accounts and to assist us in delivering the products you want and need.

    All personal information collected and stored by Rus-Sell is used for our specific business purposes.

    Employing stringent security measures in the collection of your personal information, all Rus-Sell online transactions are submitted to the our secure server through Secure Sockets Layer (SSL),
    an encrypted protocol developed by Netscape that enables a web browser and a web server to communicate securely.

    Limited Employee Access to Personal Information

    Rus-Sell limits employee access to your personal information to only those administrators with a business reason for knowing such information. Rus-Sell also educates all employees about the importance of confidentiality and customer privacy.

    Third Party Disclosure Restrictions


    All information that we collect us used exclusively by Rus-Sell to provide you with the highest level of reliability possible.

    We do not share your information with any outside entities

    We will never disclosure your shipping and e-mail addresses.

    We collect shipping and e-mail adresses to process orders, enhance our customers` shopping experience, and communicate with our customers about products and services.


    We will never share the information you provide us online with any outside company or third party.

    We will never use that information to send you unsolicited commercial e-mail and we will never provide third parties with this information.

    Your shipping adress and e-mails are kept confidentially.

    Satisfaction guarantee.

    Customers satisfaction is our primary goal.

    We will not stop transaction untill you satisfied - or - money back. We describe products completely, provide exceptional packing and handling. Thus, you must be completely satisfied by items you`ll receive from us. But, if by any reason it is not the case, we will accept the item back for return - if you let us know about your dissatisfaction within 7 days after receiving the item. Refund is possible if the item(s) was unused and was received back in proper condition. Shipping charges are not refundable.

    If by any case you have not got your item, item damaged in transit or any other problems alike happened - we will either send you replacement or refund. it is up to you to decide what is better in your case.

    Our feedback.

    Our feedback is our capital. We have more than 5000 feedbacks for more than 3000 of happy customers. If you are not satisfied by our service you can leave negative feedback anytime. However, we do recommend to contact us first - we would prefer to solve problems. Again, we will not stop transaction if you are not satisfied with purchase.

    Secure order processing guarantee.

    Protecting your order information is our priority.

    We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encrypts your order information to avoid the decoding of that information by anyone. Moreover, we have not access to your credit card data at all - it is collected at SSL secured site. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), SSL is active. We do not store or use any financial data. It is unknown to us never transferred or leaved at our servers, we have not access to it. Only our US based financial institution - FDIC member - use that data. So - your financial information can not be stolen or used by us or by third parties through us.

    Shipping safety guarantee

    We pack our items extremely well and provide you with special safety mark. You will be able to determine parcel you received is parcel from us.

    Personal services guarantee

    We guarantee your reguest will be properly managed. You should get responce on your e-mail requests within 2 business days. We guarantee we will do our best to respond positively on any of your questions and pre-orders. We maintain personal prices and personal suggestions.


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    © 2000-2006 Rus-Sell/Florida LLC. 695 Magda Lane / PO Box 785 / Oak Hill, FL, 32759 / USA All Rights Reserved



     

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